Subscriptions, Fees, and Payment

1. Fees and Billing

• Access to certain Z.ai services or features may require payment. Applicable fees are listed on the Z.ai, unless otherwise communicated in writing.
• To purchase services, you must provide complete and accurate billing information (“Payment Method”). You authorize us to charge your Payment Method for the applicable fees and any taxes.
• If you proactively check the box, confirm, or otherwise select to enable automatic renewal as presented on the relevant page, you will be deemed to have authorized Z.ai or its partners (if any), upon expiration of the current subscription term, to automatically charge your payment method for the next renewal term in accordance with the fee standard applicable to such next renewal term, as then displayed on the platform or service page, including the then-effective pricing and service content. If you have not enabled automatic renewal, no automatic charge will be made.
• If you subscribe through a third-party distributor (e.g., an app store), your payment, billing, and refund terms are governed by the distributor’s policies.
• Except where required by law or explicitly stated, all payments are non-refundable. Please review your order carefully before confirming.

2. Subscriptions and Renewal

• Some services are available by subscription (“Subscription”). The scope, features, and duration of your Subscription will be described during checkout. Z.ai may update the content or features from time to time.
• Paid Subscriptions renew automatically at the end of each subscription term, and your Payment Method will be charged for the renewal term.
• If your Subscription has an initial minimum term (“Initial Term”), it will automatically renew for the same duration (“Renewal Term”) unless canceled.
• You may cancel your Subscription at any time using the tools provided by Z.ai. If purchased through a distributor, cancellation must follow the distributor’s process.
• To avoid renewal charges, cancel at least 24 hours before the end of the current term. Cancellation does not entitle you to a refund, but you will continue to have access until the end of the paid term.
• For services with automatic renewal enabled, you may unilaterally stop automatic renewal at any time before the service validity period of the current subscription term expires. Z.ai may also unilaterally discontinue providing automatic renewal services to you as required by its operational strategy, in which case the subscription service term will terminate upon expiration of the current service period. In such event, Z.ai will notify you by announcement, in-site notice, or other reasonable means. Under these circumstances, the current subscription term that has already been paid for and has taken effect will remain unaffected; however, whether the service will continue to be available in the next term, how it may be renewed, and which rules will apply shall be subject to the page display or notice in effect at that time. If an adjustment to the fee standard has a materially adverse effect on you, you should promptly discontinue the service. If you continue to use the service, you will be deemed to have accepted such adjustment.

3. Service and Fee Adjustments

Z.ai reserves the right to adjust its products and pricing standards due to business adjustments, operational strategy needs, unforeseeable circumstances, changed circumstances, or other reasonable causes, including but not limited to changes in content, price adjustments, product removal, service cancellation, reduction or addition of content, or termination of all or part of the service. Z.ai will notify you by page display, announcement, in-site notice, or other reasonable means before any new pricing takes effect. Unless otherwise expressly stated by Z.ai, the price for automatic renewal shall be the price, applicable rules, and promotional arrangements displayed on the page and actually applied by the system on the date the charge is made, rather than the original price at the time of your initial subscription. If you do not agree to such adjustments, you may turn off automatic renewal before the renewal takes place. If you continue to keep automatic renewal enabled or continue using the relevant service after the new price takes effect, you will be deemed to have agreed to the new subscription price.

4. Usage Rules

1. Basic rules

• During your use, you should comply with applicable laws, regulations, policies, and industry standards. You shall not use the subscription service for any unlawful purposes, nor for engaging in any activities that are contrary to public policy and morals or infringe upon the rights and interests of others.
• You shall comply with Terms of Use, Service Agreements, usage rules and other relevant agreementsf Z.ai.
• Violation of this agreement may result in the suspension or termination of services, and paid fees will not be refunded.

2. Usage Scenario Restrictions

• You understand and agree that the usage quota under GLM Coding Plan is only used within officially supported tools. If the system detects usage through unauthorized or unsupported tools (such as SDK-based access or other third-party integrations), some subscription benefits may be restricted to ensure fairness and service stability.
• You shall not use the GLM Coding Plan quota for general-purpose API access or any scenarios outside such tools, including but not limited to directly invoking model APIs from your own applications, bots, websites, SaaS products or other systems, unless you have entered into a separate written agreement with Z.ai.
• Unless otherwise agreed in writing, you may not resell, sub-resell, repackage, aggregate, proxy or otherwise provide the GLM Coding Plan to any third party, whether on a paid or free basis, nor may you use the GLM Coding Plan to provide model capabilities as a service to third parties.

3. Personal-Use Only

• The GLM Coding Plan subscription is tied to a single account and is licensed only to the individual natural person associated with such account.
• You shall not share your account or subscription, or allow any other person (including but not limited to your colleagues, friends, customers or any organization) to use your GLM Coding Plan quota, whether by sharing credentials, renting, lending, transferring, sublicensing or by any other means.
• If Z.ai reasonably suspects that you are engaging in account sharing, bulk or automated usage on behalf of others, resale of access, or any other conduct that may harm the platform’s fair-use order or the legitimate rights and interests of third parties, Z.ai is entitled to take measures including, without limitation, restricting certain features, reducing or limiting your usage quota, suspending or terminating the service, reclaiming any remaining quota, and pursuing further liability in accordance with this Agreement and applicable laws.

5. Limitation of Liability

• Z.ai shall exert reasonable efforts to ensure the stability and security of the subscription service. However, Z.ai does not warrant that the service will be entirely error-free or meet your expectations. Z.ai shall not be liable for service interruptions caused by force majeure, network failures, or third-party actions.
• Unless otherwise expressly required by applicable laws or regulations, our total direct liability to you, regardless of the cause of action or form of claim, shall not exceed the total amount you have spent in the most recent calendar month.

6. Amendment and Termination of the Agreement

• Z.ai reserves the right to amend this Agreement in accordance with changes in laws, regulations, and regulatory policies, market conditions, service needs, or business strategies. Any amended version of this Agreement will be published on the platform and will take effect upon publication.
• If you continue to use the subscription services after the Agreement has been amended, you will be deemed to have accepted the amended Agreement.
• If you violate any applicable laws, regulations, policies, the User Agreement, the Usage Guidelines, or any other platform rules or notices, Z.ai shall have the right to suspend or terminate your access to and use of the services.

7. Other Terms

• Additional services or features may require separate fees, which you will have the chance to review and accept before being charged.
• Z.ai is not liable for errors or issues caused by third-party payment processors.